Archive

Posts Tagged ‘sidewinder2’

Xtreamer Sidewinder 2 – The neverending story ENDED

2011/10/16 4 comments

I hope you have followed my contact with the very unusable Xtreamer Support and with the very unprofessional service. The story goes on:

I received an answer today. Another automated email:

16th Oct 2011 @ 6:58 AM

Xtreamer.net Shop Said:

Dear Sir,

Please provide us by mail to: rma.xtreamer@gmail.com
Shipping confirmation by scan pdf of stamped postal receipt showing shipping details: date, sender, recipient & shipping cost.

Our Logistic Dept. can check parcel arrival only by postal receipt details.

Xtreamer Sales Team

Wow. Who guessed that. So, they dont even have control at all.

Why the hell did I wrote the RMA NUmber on the Package. Should that not be attached to my account as soon as the package arrives? Why dont they know my adress again?
Additonally they want a shipping approval. There is not thing like that if you ship cheapest to China WITHOUT Tracking. They clearly stated that in their RMA Policy to not send with tracking number.
So this is my answer:

Sirs,

as you stated in you return policy a shipment has been chosen without tracking.
I also wrote RMA #917 in bold letters on the package, so can it be this hard to locate my package?

I sent it with DHL on 19.09.2011.
Here is my Address: xxx

And YES i know i will only get 10 EUR back from you for the shipping, but NO FRICKING PACKAGE SERVICE brings a package to Hongkong below 15 Euro.

Sirs, the device died 2 MONTH ago! With your extreme slow support and delay on any of my request your company makes a really bad impress. Could you please show that your support works and send me an answer in 24h hours?

EDIT: 2011-10-07

Wow, i received an automated mail again. This is getting rediculous …

Re: RMA 917

17th Oct 2011 @ 5:57 AM

  Xtreamer.net Shop Said:

Dear Andre,

Thank you , we received your Scanned pdf confirmation.

As soon as our Logistic Department will confirm that your package was received at warehouse, your replacement device will be commence for shipping, and we will notify you by mail in your order, tracking number and shipping details.
Refund for shipping cost will be issued as well upon RMA policy.

Best Regards,
Xtreamer Sales Team

EDIT: 2011-10-24

Its nearly two weeks so let’s send another reminder.

Did you reveive my package.

24th Oct 2011 @ 4:01 PM

  You Said:

Dear Sirs,

would you please be so kind and check your Logistic Department. Its OVER A MONTH now. I could have brought it with a rowing boat in that time.

Thank you

To be continued…

EDIT: 2011-10-26

Re: Did you reveive my package.

26th Oct 2011 @ 9:36 AM

  Xtreamer.net Shop Said:

Dear Andre ,

We will investigate this issue , No reply yet from DHL.

As soon as we will get answer we will confirm you, no delay.

Your patience is highly appreciated .

With best regards,

Xtreamer Sales Team

EDIT: 2011-11-19

Where is my xtreamer 2?

19th Nov 2011 @ 10:28 PM

  You Said:

Dear Sirs,

its now nearly 2 months since i sent you my xtreamer 2. I fullfilled everything you wanted, sent you the postage information and everything you need. But still i have not heard from you since then. Is this your kind of customer support?

Please answer me asap, when i will receive my replacement xtreamer 2.

Thank you

EDIT: 2011-11-25

Re: RMA 917 xtreamer 2- shipped DHL 173xxxxxxx

25th Nov 2011 @ 1:48 PM

  Xtreamer.net Shop Said:

Dear Andre,

Your replacement SW2 device was shipped, Via DHL Hong Kong.
You can track your parcel within 24 hours at: http://www.dhl.com.hk/en.html

Delivery expects within 5-10 days, depending on how far you are from our distribution center in Hong Kong, We cannot promise delivery date as this matter is out of our control and Handled by third party.
Please confirm delivery, thank you in advance.

Best Regards,
Xtreamer Sales Team

EDIT: 2011-11-28

Its unbelievable! The replacement unit arrived just after 3 MONTHS of waiting. Nevertheless i received a replacement, this is the last xtreamer device i bought. I’m a very unpatient person who likes fast reacting support and moderate waiting times between all steps of a support call. I’m very disappointed how everything worked, and i went from a xtreamer entheusiast to a xtreamer avoider. Thanks for making this happen.

EDIT: 2011-11-29

Re: Refunded (shipping cost)

29th Nov 2011 @ 10:12 AM

  Xtreamer.net Shop Said:

Dear Andre ,

We have refunded your account within 10euro (shipping cost ) .

Refund refference :
11/29/2011 10:10:46 Credited to credit card Credited to credit card € (10.00)

Thank you ,
Xtreamer team

At least i got some of my money back, and the package was declared as Sample of Replacement which made me avoid additional tax and customs payments.

Advertisements

Delayed dead on arrival

2011/09/20 6 comments

D**n! After two days of operation my SW2 died. I tried some emergency recovering, which didn’t worked at all as the motherboard seem to fail distributing the power properly.  So no boot-up, no USB Boot, Nothing. And I’m pissed.

So, what else to do as to visit the forum, and ask for help. Nobody else had the same issue like me, but other people were writing about crashing SW2 with installed harddisks.

EDIT 22.09.2011: It seems that there are more and more people having the same problem like me..

But maybe i’m just wrong. So, after some questions and and answers (yep, only the same emergency revocery), nobody can help me, I have to open a RMA request.

I opened one and entered every information they needed. Ordernummer, when did i order, problem description and so on..  and then.. waited, for 3 days, 4 days, 5 days.. no answer. Naughty me, writing in the forum again, if someone could please respond to my request. I was immediately answered by the “global admin”, that it takes up to 10 workdays as I can read in the RMA rules. So 14 days until I will just receive a response to a request? I was so excited after 10 working days what will happen next? Do I receive a new one? Did they send it already?

After 14 days i reached my maxium of impatience. So I wrote in the forum again. if somebody please would answer to my request. Again, i got and immediate answer from the admin, that the forum is not such a place for these kind of posts. WTF? What kind of customer relationshit is this? I wrote him back, that this IS the right place for these issues. And they should take care about their additude. Suprisingly i got an answer to my RMA request, after this post. It was the Global Admin who answered my request -.-

Please fill out this form to start the RMA process. WTF? 16 days waiting for NOTHING? That nobody on Xtreamer clicked on the reply button?

This is the mail:

Dear Valued Customer,

We received your RMA request # xxx in our system.
Next steps will include:
• Fill out RMA form-
http://gator884.hostgator.com/~xtreamer/rma/RMA-Form.pdf
IMPORTANT – Incomplete form will not be processed therefore; an RMA# shipping authorization will not be issued.

• Print, scan or take a good quality picture of the form while its open (you cannot save it with your details).
• Mail it back to us: rma.xtreamer@gmail.com for check & documentation, this form should be accepted in our system not later than 72 hours from receiving this mail.
• After getting shipping approval by mail, you will be required to put one copy of this form inside the box and keep one copy for your records.

Kindly notify us within your account order mail.

Thank you in advance, your cooperation is mostly appreciated

Xtreamer Sales Team

OK, I fill everything out (4 Pages) and send it to them.

Next day I got the answer, that was really fast.

<snip>

Please provide us by mail to: <address>@gmail.com
Shipping confirmation by scan pdf of stamped postal receipt showing shipping details: date, sender, recipient & shipping cost.
Kindly use ONLY REGULAR POST MAIL. (Not express mail/ tracking number), according to our check shouldn’t cost more than 10.00 Euro.
• Mention your full name and phone number
• Order number (also on outside package)
• Write your Return Material Authorization number on the outside of the box in bold letters.
• Put one copy of filled RMA form inside the box.

<snip>

A gmail account? OK..

Wait, 10 Euros for a package to Hongkong? “according to our check shouldn’t cost more than 10.00 Euro” What check is that? A normal package costs 15 Euros to Hongkong (Without tracking).  Should i wrap paper around it and send it as letter?  So, better to ask if i should really send it as letter:

Upon Xtreamer RMA policy we refund for shipping cost UP TO 10.00 Euro.

Please note:

All WARRANTY CLAIMS ARE VOIDED IF A PRODUCT IS RECEIVED UNDER ANY OF THE FOLLOWING CONDITIONS:

A. Product was damaged during transport as a result of bad packaging.

So you have to pay what ever a package to Hongkong costs, you will reveive only 10 Euros back.

Whatever, I have sent it today and I’m waiting for response now.   It will definitely take 2 more weeks until the device arrives.

If you buy a SW2 and it fails, don’t expect to have a working unit in less than 2 months.

Before it died I was able to made some test. Here ar some results:

  • PRO: Fortunately it has a WEB GUI which allows you to upload Mediafiles with acceptable Speed.
  • PRO: The wireless works very well and has also acceptable speeds.
  • PRO: You can watch full BD Movies over the LAN
  • CON: The GUI is extreme slow
  • CON: The player produces bad judder playing 24p HD movies (It should automatically change to 50hz refresh rate)
  • CON: The Windows File Sharing services is still slow as hell (like 1-2MB/s, and yes it has Gigabit LAN)
  • CON: The Xtreamer online services are very unstable. They crash all the time while trying to watch online movies or just while scrolling them.

I’m so happy to still have my SW1, which I will keep for now.

 

The story goes on.. : https://integer13.wordpress.com/2011/10/11/still-waiting-for-an-answer/

Xtreamer SideWinder2 Review – Hardware – Disassembled

2011/08/23 15 comments

 

Today, i received a package from Hong Kong containing my brand new Xtreamer Sidewinder2 which started selling 1st of August. They first limited the first release to 1000 units. Mine is unit Nr. 453.

The first thing you will recognize when unpacking the SW2 is the new bigger, remote control with the glow-in-the-dark keyboard. You will also find the USB 3.0 cable which is included. Sadly a composite cable is included and the HDMI cable is missing again. I would have prefered to pay 5 Euros/8 Dollars more and reveive a standard HDMI cable. This is 2 points plus for the newly designed remote control and the usb 3.0 cable and 1 point minus for the crappy composite cable.

old vs. new remote control. Size does matter.. 😀

Size does matter..

The second thing you will find is a slightly thicker Xtreamer…

The Xtreamer Sidewinder 1 ontop of the Sidewinder 2

…with an twistable antenna for the 11N wireless module. 1 point minus for the thicker body, 2 points plus for the faaaaaast wireless. Let’s have a look on the backside of the the Xtreamer..

Old and new (Back)

…so you see the USB 2.0 host ports have been removed from the backside and installed on the side next to the USB3.0 client port (to connect to your PC as harddrive). The LAN has been upgraded from 100Mbit to Gigabit which is very great to stream raw blueraydisk images for what the 100Mbit network was to slow when it reached more than 11MB per second.

From the side you see the difference between the old and the new one.

Old ontop of the new (side view)

and the other side:

the other side

Very cool, now we also have a SD/MMC Card slot! With the increasing sizes from 16 to 32 GB, they are a good and fast alternative for a energy consuming and heat producing harddisk. 2 points for the new one! Let’s have a look at the bottom. Now comes one disadvantage. Its NOT for standing on the side like the old one. It has to stand on the bottom.

bottom view

Its nearly completely open on the bottom. As it has a faster processor it produces more heat which has now to evade through the bottom. The SW2 has NO FAN!. Wow. Finaly a silent system. People who had the noisy fan problem or had replaced the fan already know what i mean!

Let’s have a look inside:

Inside (bottom)

So the back contains the NAND Flash for the operating system and the status leds on the bottom (which will illuminate a transparent plastic bar on the front)

After messing around with the SATA and Powercable inside i extracted the whole board:

The Sidewinder 2 Motherboard

In the upper left corner we find some kind of diagnose port. Next to it the RTL8188CE miniCard wireless board (above a quarz). As you can see it uses the minipci spec. So you might exhange the board with a faster one in the future. left below of it is the white power connector for the plugin hdd (the hdd carrier is mounted to plastic cover) .  Right below of that you find an UART connector (Universal Asynchronous Receiver and Transmitter) which could be serial port for the linux console. Right of it and above of the ethernet port you find the realtek ethernet chip. Above that is another quarz for the clock of the cpu. The CPU is in the middle with the aluminium cooler. Right and above are the two memory chips which seems to be DDR3 Memory. Below of that you find the SATA connector you find the JMS551 USB3.0 to sata bridge.

So no dedicated video chip. Everything is done by the cpu.

Physical results:

+ 11N WiFi built in
+ Gigabit LAN
+ USB 3.0
+ Component Output
+ Chinch Coax
+ SD Card Reader
+ More easy accessible USB ports on the side
+ Better remote which glows in the dark
+ No FAN!

– Thicker Hardware
– No USB 2.0 slave port (you need usb3.0 in your PC or use the gigabit lan)
– Still no HDMI cable included.

Now i cant wait anymore. I have to test it 🙂

I hope you like the post. Have a nice evening!